Mail to support

mail to support
 
 

How do I report a problem to the support ?

If something's not working with xsd2code++, or you think there's a bug, you can report it to us.

  • Make sure you are using a recent version, and that the problem still shows up in a recent version.
  • Make sure you can reproduce the bug.
  • Please write a clear summary.
  • Please, precise steps to reproduce with maximum of details.
  • Please send the command showing the error.
  • If possible,
    • Send your input files as attachement (json, xsd).
    • Send generated code.
    • Input XML file if you have a serilization/deserialization issue.

If you wish to submit a bug you have identified, you can do so directly from this page. When ready, use the buton  "ISSUE COLLECTOR".

Thank you for taking the time to report an issue.

General requirements

  • Operating System: Windows 7, Windows 10.
  • Disk space : 10 Mb.
  • Visual Studio: 2010, 2012, 2013, 2015, 2017, 2019.
  • Xsd2code++ is a Visual Studio extension.
  • Xsd2code++ includes a standalone program to run it out of Visual studio.

Download and installation instructions

If you have more developers in your group that would like to test the software, you only need to download it once. The self-contained Installer for xsd2code++ can be distributed on an enterprise LAN by placing it on a file server. As such, it can also be used to install xsd2code++ on a computer that is not connected to the Internet.

To install xsd2code++ Plugin for Visual Studio, you need to do the following :

  • Exit all running Visual Studio instances.
  • Download xsd2code++.
  • After download run the self-installing exe file.
  • During the installation, you will be prompted which versions of Visual Studio to install xsd2code++. Choose appropriate versions and proceed with installation.
  • You will be able to evaluate xsd2code++ for 15 days for free or enter your license key file.

After installation, to unlock the software and begin your trial, simply request a free evaluation key from the visual studio menu TOOLS | xsd2code About | Get Trial license. Our license server will immediately email you a FREE 15-day trial license key file that unlocks the software with all features fully enabled (no limitations).

Note : If you have any problems receiving email, please contact support@xsd2code.com to get your unlock key.

If you have difficulty downloading the above Windows Setup application (EXE) from your location behind a corporate firewall click here to download the xsd2code++ Zip Archive.

Download

15 Days Free Trial With 100% Features !

Version : 5.0, Size : 4,2 Mb

Uninstallation instructions

Exit Visual Studio completely, open the Windows Control Panel and then, On Windows 8, 10 go to "Programs -> Programs and Features", select xsd2code++ <version> and click click Uninstall. On Windows XP (or below), double-click "Add or Remove Programs" Select "xsd2code++ <version>" in the list of installed programs and click "Remove" to run the uninstaller.

Even if the uninstall fails, as it may in some cases, continue on with the rest of the uninstall instructions :

  • Remove xsd2code++ Installation directory located here, by default: C:\Program files\xsd2code or, on 64-bit Windows, C:\Program Files (x86)\xsd2code.
  • Remove all xsd2code.* files from My documents\Visual Studio <version>\Addins folder.
  • Remove user profile data by removing directory : %appdata%\xsd2code.
  • The xsd2code++ uninstall will leave some Windows registry entries. Normally, these extra entries are harmless and it is not necessary to remove them. Note: Registry editing is a potentially hazardous undertaking. Extra entries are located in the following key : HKEY_CURRENT_USER\Software\xsd2Code.

Report from Log File

To find or view the log files that are generated by xsd2code++, you must locate the folder that is used to store these files. To find the folder and location for a log file, follow these steps :

  • Open Windows explorer
  • Navigate to : %appdata%\xsd2code
  • Open the file xsd2code_addin.log